OUR ORIGIN STORY 🚂

In 2011 SkySlope started as an idea born at the kitchen table of our CEO, with just him and two others. Headquartered in Sacramento, California, we have since grown out of our previous 3 offices and many of our nearly 150 employees are spread all across the United States. These employees support close to 300,000 users across 5,000 offices nationwide and now in Canada as well. Included in that is 8 out of the 15 largest real estate brokerages in the nation.

But, despite being happy with what we've achieved, we know that as industry leaders in our space there's a lot of work left to be done. All of the growth and success that has happened is a result of our obsession with building cutting edge software that makes the real estate world a better place. We know this only happens by hiring people who don't just come up with out-of-the-box ideas but follow through and bring them to life. As we've grown, we've been fortunate enough to hire plenty of people who possess that quality and understand the importance of pairing that skill with empathy, collaboration, and a keen sense of urgency. If you're looking to join a company where you can have real impact and surround yourself with an incredible team, then look no further.

SKYSLOPE'S CORE VALUES 🤪🏻

These are the principles that helped us get to where we are and will guide us to where we want to go in the future. You can apply them to your professional life, your personal life, to any business and any situation. In no specific hierarchy, our core values are:

Awareness | Execution | Obsession | Ownership | Humility | Radical Candor | Urgency | Greatness | Inches I Fun

Learn more about our core values from our CEO, Tyler Smith here!

THE JOB 👉

As SkySlope's newest Customer Support Technician, you'll be responsible for providing exceptional customer, technical, and product support to help make life better for every real estate agent, broker, and service provider. Specifically, you'll respond to customer support tickets and resolve issues, support peers to increase overall departmental efficiency, and maintain expert level proficiency on the system.

Our Customer Support Team operates on a 24/7 basis 364 days a year, including all major holidays. Each team member is assigned to a 4x10 schedule (4 shifts per week, 10 hours per shift) determined through a seniority-based shift bid process.

DAY-TO-DAY RESPONSIBILITIES 📄

• Respond to and resolve customer support tickets received via email, live chat, and phone calls in a timely and professional manner while building customer rapport
• Contribute to the efficiency of the software support department and support team members
• Act as a subject matter expert on the SkySlope platform to confidently resolve customer issues
• Troubleshoot technical issues and maintain strong communication with customers throughout the process
• Identify, test, and escalate website issues to QA as necessary
• Utilize downtime to complete file reconciliations from the service queue or other tasks assigned by leadership
• Maintain responsiveness as ticket volume fluctuates

REQUIRED EXPERIENCE & EDUCATION 🔒

• Experience providing high-level customer service, preferably in a technology environment or call center
• Ability to manage multiple tasks and responsibilities
• Experience with both Microsoft and Mac platforms
• Familiarity with a variety of web browsers
• Ability to type 40+ WPM
• Excellent written and verbal communication skills
• Strong teamwork skills

$24.50 - $24.50 an hour

The pay rate for this position is $24.50 hourly.

Medical Insurance – Company pays a flat dollar amount toward the premium. There are 3 plan options. Our Medical Insurance plans are provided through United Healthcare. The United Healthcare HMO is only offered to California residents. Eligibility begins the 1st of the month following the date of hire, per paycheck (24 pay periods a year).

Dental Insurance – Company pays 75% of the monthly premium for the Base Plan. This PPO plan is administered through Principal. Eligibility begins the 1st of the month following the date of hire.

Vision Insurance – Company pays 100% of the monthly premium. This plan is administered through Principal (VSP choice network). Eligibility begins the 1st of the month following the date of hire.

Basic Life And AD&D Insurance – Company paid plan with a guaranteed issue amount of $25,000. Administered through Principal. Eligibility begins the 1st of the month following the date of hire; pricing varies for additional coverage.

Voluntary Short & Long Term Disability Insurance – Optional plans to help protect your financial well-being. Administered through Principal. Eligibility begins the 1st of the month following the date of hire; pricing varies based on age.

Voluntary Accident Insurance – Optional plans available that pay a cash benefit if you or a covered family member is injured due to an accident.

Voluntary Hospital Indemnity – Optional plans available to help with expenses if you or a covered family member is admitted to the hospital.

Voluntary Critical Illness – Optional plans to help with expenses if you or a covered family member is diagnosed with a covered critical illness.

Flexible Spending Account – A tax savings account for certain out-of-pocket health care and dependent care costs, administered through Discovery Benefits. Eligibility begins the 1st of the month following hire if you sign up by the 25th.

Health Savings Account (HSA) – A tax savings account for employees enrolled in a High Deductible Health Plan. Administered through Discovery Benefits. Eligibility begins the 1st of the month following hire if you sign up by the 25th. Must be enrolled in the UHC HDHP/HSA plan. SkySlope contributes $300 for an individual HSA and $600 for a family HSA.

401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings. Administered through Principal. Eligibility begins on the first pay date after 90 days of employment with auto-enrollment at 3% of gross annual earnings.

Employee Stock Purchase Plan – Company matches up to 33.33% of dollars contributed to the plan based on the average purchase price for the quarter. Administered through Fidelity. Eligibility begins on the first pay date after 90 days of employment. Contributions may range from 3% to 15% of base earnings (after-tax).

Paid Time Off (PTO) – Company provides 120 hours (15 days) of PTO for new hires. PTO accrual begins after 90 days of employment.

16 Paid Holidays – 11 observed and 5 floating (for personal holidays). A list of observed holidays is published annually. Eligibility begins on your first day of employment.

Bereavement Leave – 5 paid days for an immediate family member (spouse, child, parent, grandparent) and 1 paid day for a close non-family member.

Discounts through Fidelity – Purchasing discounts for wireless, car rentals, hotels, and more.

Pet Insurance through Nationwide – Reimbursement plans (50% or 70%) with options for wellness. SkySlope contributes $20 a month per pet (up to 2 pets) toward the plan cost.

Paid Parental Leave – Full-time employees are eligible for up to 6 weeks of pay following the birth or placement of a new child, to be taken within the first 6 months. Pay is based on the regular rate up to 40 hours per week.

Dayforce Wallet – Full-time employees can sign up for Dayforce Wallet, which allows access to earned pay on-demand.

Waldorf University Discounts And Perks – 10% off tuition for employees and their families, free textbooks, and scholarship opportunities.

Child Literacy Assistance Program Discount – Discounted annual membership to Luminous Minds, an online resource for child literacy, at $85 per year for SkySlope employees.

$1,000 Employee Referral Bonus – SkySlope awards a $1,000 post-tax bonus for each referral after the referee passes their 90-day mark.

Please mention the word HOMAGE and tag RMTA0LjIzNi4yNDUuMTEx when applying to show you read the job post completely (#RMTA0LjIzNi4yNDUuMTEx). This helps us verify that applicants have read the job description.

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SkySlope is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by law.

We sincerely thank you for taking the time to review our open positions and hope you'll submit a concise and thoughtful application.

Still thinking about applying? Waiting to hear back from us? Check out our social media in the meantime!