Headquarters: US - FL (Remote)
URL: http://allstate.com

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs—from advocating for seat belts and air bags to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As a Digital Protection Customer Relationship Management (CRM) team product engineer, you will play a critical role in leading Allstate in building enterprise-class solutions. You will work closely with various departments to ensure our CRM solutions meet business needs and drive customer satisfaction.

Key Responsibilities:

• Collaborate with cross-functional teams to evaluate, scope, design, prioritize, and implement CRM solutions supporting organizational strategic goals.
• Participate in daily scrum meetings, assist in defining user stories, and identify and resolve gaps in functional user stories and business requirements.
• Design, develop, and implement CRM solutions using configuration and customization, assessing the impact of new requirements on CRM and integrated applications.
• Perform independent code reviews and ensure unit/integration test coverage.
• Provide technical support and troubleshooting for CRM-related issues.
• Stay updated with the latest CRM technologies and best practices while continuously seeking opportunities to improve CRM processes and systems.
• Be available on weekends and after shift hours when deployment or production issues arise.

Required Skills:

• Understanding of Dynamics 365 modules (Sales, Customer Service, etc.).
• Experience with Dynamics 365 integration tools and techniques.
• Experience with CRM customization and configuration.
• Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Strong grasp of development operations principles and best practices.
• Excellent problem-solving and analytical skills.
• Familiarity with database management and SQL.
• Experience with establishing and supporting integrations.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on quality and accuracy.

Preferred Skills:

• In-depth knowledge of Microsoft Dynamics CRM architecture and components.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Knowledge of Dynamics 365 security model and role-based access control.
• Proficiency in programming languages such as C#, JavaScript, Java, or similar.
• Experience migrating to Microsoft Dynamics.

Experience:

• 5+ years of experience scoping, designing, and implementing CRM solutions in Microsoft Dynamics.
• Preferred Microsoft Dynamics 365 certifications:
  • Dynamics 365 Fundamentals (CRM)
  • Power Platform App Maker
  • Power Platform Solution Architect

Supervisory Responsibilities:

• This job does not have supervisory duties.

Skills: CRM Solutions, C# (Programming Language), Customer Relationship Management (CRM), CRM Software, Customer Relationships, Defect Resolution, Enterprise Solutions Architecture, ERP Applications, Functional Designs, Integration Testing, Issue Management, Java, JavaScript, Microsoft Dynamics 365 CRM, Microsoft Dynamics 365 ERP, Microsoft Dynamics CRM Configuration, Microsoft Power Apps, Microsoft Power Platform, Product Engineering

Compensation

Base compensation offered for this role is $70,500.00 - $120,000.00 annually, based on experience and qualifications.

Total compensation for this role includes the base compensation outlined above plus incentive pay (e.g., commission, bonus) as applicable.

The candidate(s) will be required to submit to a background investigation.

Joining our team isn’t just a job—it’s an opportunity that takes your skills to the next level, encourages you to challenge the status quo, and allows you to shape the future of protection while supporting causes that matter most to you.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against state public policy to discriminate against an applicant based on veteran status.

For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click here. This poster provides information about the procedures for filing complaints with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click here. This poster summarizes the Family and Medical Leave Act (FMLA) and explains how employees can file a complaint.

It is the Company’s policy to employ the best-qualified individuals available and to prevent discrimination on any basis.

To apply: https://weworkremotely.com/remote-jobs/allstate-digital-protection-crm-product-engineer