Headquarters: Georgia
Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Insurance Customer Support Associate working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You'll be Doing: As an Insurance Customer Support Associate you'll work directly with external brokers to establish rapport and build confidence in our Healthcare Insurance. This is a business-savvy role requiring strong customer service experience. You will primarily be responsible for educating, supporting, and updating our brokers throughout the entire lifecycle. During a typical day, you'll identify and rectify any complicated broker, group, or member issues related to our insurance benefits, claims processes, enrollment, and billing for all lines of business. Provide concierge-level support to the brokers, who serve as a key acquisition channel as they sell our product in our markets.
What You Bring to the Role: At least 1 year of customer service experience, a high school diploma or equivalent, the ability to recognize and solve mid-to-high level customer service issues, computer proficiency, bilingual proficiency in English and Spanish, high-speed internet (> 15 mbps), and preferably a USB wired headset. If you already have a headset (except for Bluetooth), a smartphone or another device running iOS or Android (or iPad) is also acceptable for your daily log-in.
What You Can Expect: Supportive career and professional development, an inclusive culture with a community focus, a global team of curious lifelong learners, a base wage of $17 per hour plus performance bonus opportunities, and a healthy benefits package that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information.
A Bit More About Your Role: We're committed to providing you with the skills and support needed for long-term success. From your first day in training, through individualized webcam-enabled engagement, coaching, and access to thousands of free courses, we're here to support your career growth. Your caring and supportive nature will shine as you help customers. You'll report to a Team Lead and contribute to the success of both the customer experience and the overall team.
About TTEC: Our business is about making customers happy. Since 1982, we've helped companies build engaged, profitable customer experiences powered by a combination of humanity and technology. On behalf of many leading and hypergrowth brands, we connect with millions of customers every day via talk, message, text, and video chat. TTEC is proud to be an equal opportunity employer, committed to diversity and building an inclusive workforce where all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We respect and empower diverse cultures and perspectives.