Headquarters: North Carolina
Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely in North Carolina, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States says it all!
What You'll be Doing: Do you have a passion for helping others? Whether you're getting answers for customers quickly, consulting on products with compassion, or finding resolutions to their issues with a smile, you'll be the difference between an average and an exceptional customer experience. During a typical day, you'll answer incoming communications from customers and conduct research to resolve their issues.
What You Bring to the Role: Bilingual proficiency in English and Spanish, at least 6 months of customer service experience, and the integrity to follow HIPAA guidelines on maintaining patient privacy. A high school diploma or equivalent, computer experience, high-speed internet (> 15 mbps), and preferably a USB wired headset (Bluetooth headsets are not recommended). A smartphone or another device running iOS or Android (or an iPad etc.) is also required for your daily log-in.
What You Can Expect: Supportive career and professional development, an inclusive culture, and a community-minded organization where giving back is encouraged. You will join a global team of curious lifelong learners guided by our company values. The base wage range is $17 to $18 per hour plus performance bonus opportunities. In addition, we offer a healthy benefits package that could include PTO, tuition reimbursement, and health and wellness incentives. Visit for more information.
A Bit More About Your Role: We are committed to ensuring you have the skills and support to succeed throughout your career. From your first day in training, through individualized, webcam-enabled engagement and coaching, to thousands of free courses for career growth, we value the caring and supportive nature you bring to help customers. You will report to a Team Lead and contribute to both the customer experience and the overall success of the team.
About TTEC: Our business is about making customers happy. Since 1982, we've helped companies build engaged, satisfied, and profitable customer experiences powered by our blend of humanity and technology. We communicate—via talk, message, text, and video—with millions of customers every day on behalf of many of the world's leading brands. TTEC is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive workforce that respects and empowers the unique cultures and perspectives of our global teams. We strive to ensure every employee feels valued, a sense of belonging, and comfortable being their authentic self at work.