Headquarters: Remote Florida - United States
URL: http://raymondjames.com

Job Description Summary

Job Description

Job Summary Under general supervision, Investor Transition Solutions, a specialized department at the Raymond James home office, is dedicated to providing exceptional service to Raymond James’ clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches. Your expertise in customer service, securities trading, and problem-solving will enable you to deliver superior service to our valued clients. At Investor Transition Solutions, you will not have a sales goal; rather, you will focus on delivering a Service 1st client experience with extensive client contact via phone.

Essential Duties and Responsibilities

• Service 1st Client Experience: Address account-level issues through inbound phone calls, ensuring a positive client experience.
• Provide a Positive Client Experience: Handle inbound and outbound phone calls and electronic communications for Investment Central clients.
• Collaboration: Work closely with other home office departments to resolve client account issues.
• Proactive Client Communication: Reach out to clients proactively to address important account matters and follow up on items.
• Trade Execution: Execute client-directed trades across various asset types, including mutual funds, fixed income, and stocks.
• Transaction Processing: Regularly handle client-directed transactions such as ACH transfers, wire transactions, and journal requests.
• Account Variety: Manage a diverse range of accounts, including trust accounts, estate accounts, and entity accounts.
• Execute trades based on verbal instructions.
• Perform mass moves (entire book of business transfers) for transitioning and terminated financial advisors.
• Perform other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Call center best practices.
• Understanding of account types and industry operations.
• Securities trading knowledge.

Skill In

• Organizational and time management skills to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software for correspondence, presentations, electronic communication, and spreadsheets.
• Attention to detail to ensure quality standards without impairing workflow.
• Follow-up to ensure resolution and completion of tasks.

Ability To

• Provide a high level of customer service in a calm, courteous, and professional manner.
• Establish and maintain effective working relationships at all levels of the organization.
• Organize, manage, and track multiple detailed tasks and assignments in a fast-paced environment.
• Communicate effectively with Home Office associates and their family members using clear oral and written communication skills.
• Work constructively under stress and pressure when faced with high workloads and deadlines.
• Work independently as well as collaboratively within a team environment.

Educational/Previous Experience Requirements

• High School Diploma or equivalent and three (3) years of experience in the financial services industry, preferably including related service experience.
• Associate’s and/or Bachelor’s Degree preferred but not required.
• Or an equivalent combination of experience, education, and training as approved by Human Resources.

Licenses/Certifications

• SIE required, provided that an exemption or grandfathering cannot be applied.
• Series 7 and 63 licenses required.

Education

High School (HS)

Work Experience

General Experience - 7 to 12 months

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Remote

At Raymond James, our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence, and a conservative, long-term view. We expect our associates at all levels to:
2 Grow professionally and inspire others to do the same
2 Work with and through others to achieve desired outcomes
2 Make prompt, pragmatic choices and act with the client in mind
2 Take ownership and hold themselves and others accountable for delivering results that matter
2 Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all our associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions based on merit and business needs.

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To apply: https://weworkremotely.com/remote-jobs/raymond-james-service-associate-series-7-63-required